Mark Means Business

Mark's professional experience incorporates the efficiency required in the private sector and the scrutiny demanded in the public sector

Mark Webster is Director of Tax Roll Services at the Orange County Property Appraiser's office in Orlando, Florida. With over 25 years of experience in the private and public sectors, Mark is a seasoned professional in customer service, team building, public speaking, management, and leadership.

Mark's public-sector career began in 2007 as a Tax Roll Specialist, where he demonstrated outstanding performance for 6 years. In spring 2013, Mark was promoted to Manager of Customer Service, and later in April 2017, he was promoted to Manager of Exemptions and Tax Roll Administration. In 2022, he was appointed Director of Tax Roll Services.

As Director, Mark oversees a team of 33 team members in 4 divisions, Constituent Services, Deeds & Research, Exemptions, and Tax Roll. His team audits nearly 500,000 Exemption Applications, post over a quarter of a million deeds, and qualify over 45,000 sale transactions each year.

Mark is responsible for the analysis and quality assurance of the annual Orange County tax roll, the fourth-largest tax roll in Florida. Additionally, Mark presents to groups throughout Orange County on behalf of the Property Appraiser on topics ranging from property-based tax exemptions, Florida's property tax system, tax calculation, the agency website, and map site demonstrations.

Mark is an adjunct business professor at Valencia College, serving as a subject matter expert providing students with the knowledge and skills needed to succeed in the business world.

When not working, Mark enjoys reading, diving, running marathons, traveling, and personal home improvement projects.

Mark has presented to the following groups

2024

Orlando Mayor’s Veterans Advisory Council - December 13

United Real Estate Preferred (virtual) - October 16

Habitat for Humanity - September 17

South Orange Chamber of Commerce - August 22

Public Title Services - May 16

Lake Sunset Neighborhood Association - April 1

City of Orlando, Dist. 2 Commissioner Tony Ortiz Government Academy – March 26

United Real Estate Preferred - March 20

2023

Johnson Village Neighborhood Association - June 8

United Real Estate Preferred - April 19

City of Orlando, Dist. 2 Commissioner Tony Ortiz Government Academy – April 4

2022

Central Florida Real Estate Attorney’s Council - December 13

Orlando Regional Commercial Council Lunch and Learn - Nov 14

metes & bounds Title Company (virtual) - September 12

Florida Tax Collectors Association Conference - August 22

The Real Estate Collection – June 22

City of Orlando, Dist. 2 Commissioner Tony Ortiz Government Academy – March 29

Orlando Regional REALTOR® Association - February 2

2021

United Real Estate Preferred - October 27

Ventura County Club, Sunshine Club - July 21

metes & bounds Title Company - June 14

Saint Lawrence Title - April 27

Keller Williams Classic Realty - April 20

City of Orlando, Dist. 2 Commissioner Tony Ortiz Government Academy (virtual) – March 23

Keller Williams Realty, Homestead Training - March 16

Rock Lake Community Association (virtual) - February 25

2020

Webinar - Hot Spots and Cooling Trends: Five Years of Homes Sales - May 21

Webinar - Rediscover OCPA's Website Tools - April 23

Webinar - Money Savings Exemptions - April 9

2019

Realtor Breakfast Club - November 12

United Real Estate Preferred - October 23

West Orange Breakfast Club - September 8

The Real Estate Collection – June 25

Goodwill Industries of Central Florida – June 14

Saint Lawrence Title - May 15

City of Orlando, District 2 Commissioner Tony Ortiz Government Academy – May 7

OCPA Web Demo for Orange County Constituents - May 7

Don Asher & Associates, Inc. - April 23

Jessie Brock Community Center - February 26

Sunstate Realty of Central Florida Satellite office catering to the Haitian Community – January 9

2018

City of Orlando, District 2 Commissioner Tony Ortiz Government Academy – April 3

OCPA Web Demo for Orange County Constituents – April 10

Jetsetters of Avalon Park - June 13

Orange County Community Conference – July 14

Claudia Allen Senior Center – October 30

The Real Estate Collection – November 12

Sunstate Realty of Central Florida – December 7

2017

Commissioner Tony Ortiz Government Academy – April 19

Sotheby’s International Realty Group (Lake Nona) – April 25

Heart of Florida United Way – May 10

Regal Realtors – May 17

City of Belle Isle Council Members – June 1

Saint Lawrence Title – July 14

Lovera Realty – September 20

Leading Edge Title – September 20

Leading Edge Title – October 3

Saint Lawrence Title – November 7

New Life Evangelist Center of Orlando – November 15

Coldwell Banker Realtor Info – December 5

2016

Kelly Price Realty – March 15

The Real Estate Collection – March 29

Leading Edge Title – April 11

Central Florida Realtor Luncheon – May 4

Exit Realty Central (St. Lawrence Title) – July 29

Orange County Sheriff’s Office – August 17

South Goldenrod Safe Neighborhood – September 15

Stuart Glenn Group – September 21

FBC/Jones Homes USA – September 28

Central Florida Realty Investors – October 19

Hispanic Chamber – October 20

The Real Estate Collection – October 25

2015

Orange County Sheriff’s Office – May 4

West Orange Chamber Leadership – December 9

Education

Florida International University, Master of Business Administration (MBA), Miami, FL, 2016

Bachelor of Public Administration, Florida International University, Miami, FL, 2014

PROFESSIONAL DEVELOPMENT AND STUDY ABROAD PROGRAMS

Google Front‐ End Web Development, Scholarship Recipient, 2018

Disney’s Approach to Quality Service, Disney Institute, 2015

The Essentials of Communicating with Diplomacy and Professionalism, 2012

Certificate, Immersion in Global Business, Beijing Union University, Beijing, China, Study, 2010

Certificate, Chinese and Global Economics, Shanghai Finance University, Shanghai, China, 2010

Professional Communications, Valencia Community College, 2003

Professional certifications, awards and Affiliations

New Leader's Council - Orlando Chapter Deputy Director of Operations and Communications, 2018

New Leaders Council - Orlando Chapter Fellow, 2018

United Nations Association - Orlando Chapter, 2015

Sigma Alpha Lambda, National Leadership and Honors Organization, Membership ID #: 1058-158617

Stoneybrook West Community Development District, Board of Supervisors - Seat One, 2012 - 2013

American Society for Public Administration - South Florida, Membership ID #: 113563, 2012

National Institutes of Health - Office of Extramural Research, IRB Certification #: 937411, 2012

United States Department of State, Virtual Student Foreign Service Program, Internship, 2011

Florida Chapter International Association of Assessing Officers, Certified Florida Evaluator, 2011

Orange County Leadership Academy Nominee, 2010

Employee of the Quarter Award, 3rd Quarter, 2007